yboo is a mobile phone application that compares both SIM only deals and phone contracts from the UK market. We offer personalised recommendations by counting your mobile data usage to find which deals are best for you. We also take into account any out-of-bundle costs you might incur, should you go over your monthly bundle allowance.

 yboo is also designed to show each user a personalised look at signal strength by showing them which networks have the best coverage in the areas you live, work and hang out.

 The app is designed to sit in the background, carefully count your usage and then recommend the best tariffs for you without you having to do a thing. The aim of our technology is to show you what is best, cheapest and most functional across the whole of the UK mobile market.

How does this work?

yboo counts your mobile usage and uses this information to recommend the best deals on the UK market for you.

What data do you collect?

yboo only collects data necessary to recommend the best deals on the UK mobile market suited to your usage. We do not gather any personal or identifiable information, and all usage counted is displayed clearly to each user on their app.

The following information is gathered from each user:

- Data usage (whether mobile data or wi-fi)

- The identity of your current Mobile Network

- The manufacturer and model of your Smartphone

- Your physical location and the signal strength at that location

Do you store my Web browsing activity?

No.  We count the volume of mobile data you use whilst browsing the Web or using other Apps but do not record any further information.  We do not track which sites you’re browsing or any other online activity.

What is your Privacy policy?

You can find full details in our Terms and Conditions and our Data policy, found on the yboo app or at yboo.co.uk.

How does the app recommend deals when I have only had it few days?

For the best deals use your phone as normal for 30 days with the yboo app on your phone, so we can recommend the best deals for your usage over a standard billing month. Until you reach 30 days, we base these recommendations on your usage for the days you have had the app and extrapolate or forecast this use up to 30 days.

Why don't I have network coverage results?

yboo is committed to providing each user with accurate network coverage results for each operator, based on where they live, work, and hang out. The UK is a big place and this cannot be done overnight. To receive your personalised results you need to make sure your location permissions are turned on, then simply leave yboo running as normal. The app will alert you when your results are ready.

Why can I not find a specific phone contract on the app?

The yboo app contains a select range of budget, mid-range, and prime phones for both iOS and Android, but this is just a starting point. We will continue to add both more operators and phone models as we expand the apps capability. Our aim is to provide best quality and best priced devices for all budgets.

Will there be 5G devices on yboo?

Yes. We work with all operators who have stated they plan to release 5G phones in the UK in 2019, and so expect to have 5G devices as soon as they are available.

Is yboo compatible with all other Apps?

Yes.  It won’t interfere with anything else.

Why are there no phone contract deals for existing customers?

In order to make the handset recommendations list easier to navigate we are only showing deals for new customers, as each operator gives the option to sign in or upgrade at checkout anyway. Just tap the ‘View Deal’ button and make the change at checkout by logging in.

Can I get my desired phone in a different colour?

Yes, just choose a deal and select the ‘View deal’ button on the app, where you can choose the same deal with a different handset colour on the network operator’s website. We are just getting started with phone contracts; soon you will be able to select from every colour, device storage, and deal option available, from one page on the app. Watch this space!

Are you tied to a Mobile Network or Virtual Network?

No.  yboo is an impartial service in the UK mobile market. We look at every plan available (from the operators we currently host) and recommend the best ones for your usage.

The app doesn’t seem to be working correctly, what should I do?

If you are having any issues with the app, head to the Contact Us page and tap the mail icon. This will send an email to us at info@yboo.co.uk containing your Device ID, allowing us to check a problem on your particular handset. Just describe the issue, add in any relevant screenshots, and hit send.

I want my data deleted, is this possible?

If you would like us to delete your data just email us at info@yboo.co.uk.  We will request your Device ID, found in the mail option on the Contact Us page, to identify your records and delete them.  This is because we do not collect your name, email address, physical address of any information about you as an individual.

Email us at info@yboo.co.uk if you have a question which isn’t covered here.

Please read these Terms and Conditions carefully before using the yboo mobile application (the “Service") operated by YBOO limited (“yboo”, "us", "we", or "our").

Your access to and use of the Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to those who access and use the Service.

By accessing or using the Service you agree to be bound by these Terms.

Governing Law
YBOO limited is registered in the United Kingdom under company number 10666836 and is governed by the laws of the United Kingdom.

Any dispute or claim arising out of or in connection with the Service will be governed by English law, and the courts of England and Wales will have non-exclusive jurisdiction. In special cases residents of Northern Ireland and Scotland may bring proceedings in those countries respectively.

Intellectual Property
All copyright, patents, trademarks, designs and logos, and other intellectual property rights (registered and unregistered) on the yboo app or yboo.co.uk belong to YBOO limited. No user has a right or licence to use any copyright, patent, or design owned by yboo or any other third party except as expressly provided in the Terms.

Expected Use
This app is intended for use as a free service as is, created to recommend to users SIM only mobile deals best suited to their phone usage, as available, as well as advise users as to which operators offer the best network coverage in their area, within the UK.

We also offer rewards to users, as available, who Switch to a new SIM only deal through the app or Share the app through email or social media.

As a condition of use you promise not to use the Service in any way that is unlawful or prohibited by these Terms and by yboo limited in any capacity.

App users

Apple and Google regulations do not allow apps to track text or call usage meaning yboo can only show users their data usage and can only recommend deals based on their data usage. It is up to each user to take this into consideration when selecting a deal, particularly those with a low number of call minutes or texts. yboo is not responsible if a deal is purchased that does not provide enough call minutes or texts.
 

Content
Our Service allows you to share and post certain information (content) relating to the app. Management of this content comes with responsibility of use, whereby you cannot use this content to infringe on anyone’s rights, or defame yboo and its Service. This includes sharing or posting content through yboo that is libelous, offensive, abusive, defamatory, and that infringes any copyright or rights of this Service or any person.

Accountability
Any user who abuses this Service and/or defies the Terms as described here will be held accountable for their actions and conduct. yboo reserves the right to determine actions taken at our sole discretion.

Links To Other Web Sites
Our Service contains links to third-party web sites that are not owned or controlled by yboo.

yboo has no control over, and assumes no responsibility for, the content, Privacy Policies, or practices of any third party web sites or services. You are responsible for reading and agreeing with the Terms and Conditions and/or Privacy Policies of these third parties.

You further acknowledge and agree that yboo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Personal Data
yboo does not hold any personally identifiable information about any user. Any data collected is to be used to further the suitability and specificity of goods and services recommended to each user.

In the case of a user qualifying for a Reward this requires the user’s email address, to be given only at the sole discretion of the user and to be used explicitly for use as described by the Service on the email sign up web page.

For a detailed description of personal data gathered by yboo and how it may be used please read our Data Policy

Removal of the app from your device will not automatically lead to the deletion of any personal data yboo may have stored. Should you wish for the removal from our records any and all of your personal data (usage records etc) contact us at info@yboo.co.uk and include your Device ID. Your Device ID can be found on the Contact Us page of the yboo app, by selecting the mail icon.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a modification is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Disclaimer of warranties
YBOO Limited does not guarantee or warrant that your use of the yboo Service will be uninterrupted or error-free, and you agree that the Service may be removed temporarily or permanently at any time, without any notice to you.

You expressly agree that your use of, or inability to use, the yboo Service is at your sole risk. All products and services supplied are provided ‘as is’ and ‘as available’ for your use, without warranties of any kind, either express or implied.

Contact Us
If you have any questions about these Terms, please contact us at info@yboo.co.uk

The yboo app and yboo.co.uk website are owned by YBOO Limited, which is registered in the United Kingdom under company number 10666836

This page is provided to inform users about our policies relating to data collection, including why this data is collected, user rights regarding this data, and how this information is used and shared.

If you choose to use our Service then you agree to the collection and use of information in relation to this policy. The personal information we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Unless otherwise defined here the terms used in this Data Policy have the same meanings as in our Terms of use.

What data we collect

The personal data we gather from you includes:

• Data usage, on both Wifi and via your current network operator

• Geographic location

• Device make and model

• Handset Device ID

• Current mobile network operator

• Email address when you sign up to receive a reward

Why we collect this data

We gather and process this data to improve the Service, by calculating the best SIM only plan based on the usage of each individual user. The location information is used to calculate the best operators for each user based on service quality.

The legal basis for this is to perform a task in the public interest.

The standard data collected is anonymous. yboo does not gather any personably identifiable information without a request.

The only personally identifiable information we currently request from a user is their email address, which is required to send a voucher to users who qualify for a reward. You are not required to give this information, and you will have the option to opt out of marketing emails.

We use the Device ID of users who qualify for a reward to contact them via the app. yboo reserves the right to determine when a user qualifies for a reward.

What we do with your data

The anonymous data we collect may be shared with supplier organisations, by which means as to improve the service.

Any personally identifiable data we may collect, i.e. your email address, will not be shared, sold, or rented to third parties for marketing purposes or otherwise.

Data may be disclosed to Mobile Networks to help them understand UK consumer behavior, and to model offers with the specific intent of being more competitive. This shared data will never identify any user, or contain any attributes which could be used to identify a user.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We will share your data if we are required to do so by law.

How long we keep your data

We will retain the data detailed above for as long as it is needed for the purpose of the Service. This is currently an unspecified amount of time.

Removal of the app from your device will not automatically lead to the deletion of any personal data yboo may have stored. Should you wish for the removal from our records any and all of your personal data (usage records etc) see section below ‘How to have your data removed’.

Children’s privacy protection.

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13 and will immediately delete it from our servers if we discover we have collected such data. If you are a parent or guardian and are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.

How we protect your data

We work hard to ensure any data we collect is safe, by designing and running secure systems to safe guard your data while it is being both processed and stored. We have set up systems and processes to prevent unauthorised access or disclosure of your data.

Any suppliers we use to improve the service are under contractual obligation not to disclose or use any data information for any other purpose other than stated by yboo.

We do our best but note that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Third party services

The app does use third party services that may collect information used to identify you. We have no control over these services, and strongly advise you review their own Privacy Policies; links supplied here:

Links to other sites

This Service contains links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Cookies

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

Strictly necessary cookies

These are analytical and performance focused cookies, which are essential to the operation of our website. These allow us to count the number of visitors to our website.

Functionality cookies

These targeting cookies are used to recognise you when you return to our website. These cookies record your visit to our website, the page on the website you have visit, and the links you have followed.

We may monitor traffic to our site and collect the following information, to improve our services and website:

  • • The IP address of your computer.
  • • The referring website from which you have got to our website from.

Your rights

You have the right to request:

  • • information about how your personal data is processed
  • • a copy of that personal data
  • • inaccuracies in your personal data be corrected immediately

You can also:

  • • raise an objection about how your personal data is processed
  • • request that your personal data is erased
  • • ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact at info@yboo.co.uk

How to have your data removed

If you would like us to delete your data just email us at info@yboo.co.uk.  We will request your Device ID, found in the mail option on the Contact Us page, to identify your records and delete them. This is because we do not collect any information to identify you.

This removal of data will render this Service unusable to you.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.