We know that changing networks can be a pain (sigh). 1000 questions are likely to drop into your mind like: Am I eligible to switch? How do I keep my number? Do I have to pay a ginormous bill?
Well, you’ll be happy to know that we’ve answered all of these and more in our step by step guide to switching.
Eligibility to switch
The first thing you will need to do is check that you are eligible to switch your mobile network. This could be in the form of a mobile contract or a SIM only deal. If you are not eligible you may have to pay a cancellation fee (another sigh). This fee will cover the remaining period left on your contract. We’ve put together a guide to cancelling your current network contract here.
Checking your signal strength.
We take network coverage seriously. Googling each network coverage in your area is time consuming. Right? It’s ok, we’ve done the hard work for you. It’s the kind of stuff we like to take care of. Be sure to check that your chosen deal has the best coverage on our map before leaving your current network.
How to leave your current network provider
If you do decide to leave, you need to inform your current network that you will be leaving. Once informed, this will active your 30-day notice period (you will be charged your normal monthly amount for this period).
Keeping your number:
But you have a choice whether to keep your existing mobile number or have the one the new network provides you with. If you decide you don’t want your old mobile number, you are free to move network providers and dispose of your old SIM card. If you would like to keep your existing number, you will need to inform your current network provider that you would like to transfer your number to another network. The network provider will provide you with a PAC code.
Ofcom announced in December 2017 that switch by text will be part of major reforms in the mobile industry. Switching by text intends to make your life easier by being able to switch easier and much quicker. Under the new rules, network providers will not be allowed to charge for notice periods after the switch date. This is set to be in force by providers by 1stJuly 2019 (Ofcom, 2017).
The dreaded word. PAC is an acronym for porting authorisation code, it is used to transfer mobile numbers between networks. The code is usually 9 characters long and is provided when you inform your existing network you are leaving and would like to keep your mobile number. Usually, you would receive within two hours of your request. Once you have this code, you will need to provide this to your new network provider alongside the number you wish to transfer. You even have the ability to choose the date you would like the transfer to take place on!