My phone bill has increased, what do I do?
Not sure what to do now your phone bill has increased?
Sometimes your mobile provider may increase your contract price to be in line with the retail price index (RPI)… but what do you do when it increases over the RPI?
Can I cancel when the price of my phone bill increases?
You can cancel your contract, but you may have to pay a high termination fee to leave the contract early. If you sign up for a 24-month contract and you want to leave after 3 months you would have to pay the remaining 21 months.
Network providers can raise the prices of their contracts to be in line with the RPI changes. However, if they increase the contract by more than the RPI you are entitled to challenge this as unfair clause. You can cancel the contract if it is the increase is higher than the RPI but it must be done within 30 days of the price hike notice served from the network provider. You can then use yboo to see what the best price is based upon your usage, where you live, work and hang out.
What is RPI?
RPI stands for retail price index, this is announced every month by the government which shows the percentage price rise in inflation over the past 12 months.
Cancelling a contract
The only way in which you can cancel a contract without having to pay fees is to cancel within your cooling-off period. The cooling off period lasts for 14 days at the beginning of taking out a contract. If for any reason you are unhappy, you can cancel for free in the first 14 days.
If you do leave in the 14 day cooling off period and are unsure on how much data you need and what the best network provider is for where you live, work and hang out use yboo! It could save you up to £156 a year on your mobile phone bill. Think of how many pizzas you could have with that! yboo’s step by step guide to switching!